Home/Gustaf Fagerberg streamline invoice handling with Pagero
Gustaf Fagerberg streamline invoice handling with Pagero2019-10-02T20:06:45+02:00
Gustaf Fagerberg streamline invoice handling with Pagero
E-invoicing to fulfil customer requests
Gustaf Fagerberg provides the manufacturing industry in Sweden with technology for controlling, managing and measuring flows. ”Many of our customers are large Swedish companies that have come a long way with the use of e-invoicing. For that reason, some of our customers, Södra Cell among others, asked to receive e-invoices from us and then we decided to get on board the digitization train. Companies have to keep up with customer requests if they want to be able to stay in the game”, says Lennart Svensson, Finance Manager at Gustaf Fagerberg.
Great service from Pagero
”When we were going to select an e-invoice service provider, we were choosing between Pagero and another supplier. We decided to engage Pagero’s services because I had a feeling that they would be able to provide us with solutions that suit small and medium size enterprises such as Fagerberg very well. I also got the impression that Pagero was a very service minded and professional company.”
”Two or three years ago, we had an international customer with a subsidiary in Sweden. They cooperated with a British e-invoicing service provider and Fagerberg had to send e-invoices to them if we wanted to have them as a customer. I called my contact person at Pagero, who contacted our customer in England to try to solve the problem. That is how we realized that Pagero was a service minded company, because even though we had signed a license agreement with them, we had not started to use their services yet at that point. Still, their customer service department did not hesitate to help us find a solution. We really appreciated that!”
”There are three people at our company that use Pagero Online and everyone thinks the invoicing process is much easier now.”
A more efficient invoicing process with a virtual printer
”We switched to e-invoicing not only because of external demands; we wanted to streamline our own business processes as well. We issue about 10 000 outbound invoices per year and wanted to escape the tedious work of stuffing and stamping envelopes for example. There are three people at our company that use Pagero Online and everyone thinks the invoicing process is much easier now. The only thing we have to do is to print to a virtual printer and then the whole invoice issuing process is completed. This is a huge difference compared to how it used to be.”
Pagero Online is easy to use
”The implementation process was quick and easy and everything has worked perfectly well since the very beginning. Pagero Online is easy to use and there is a great feature that allows us to see which customers are able to receive e-invoices and add them to our directory ourselves. Pagero’s support services are also really great. Whenever we contact them with an issue, they always respond very quickly.”
Improvements from an environmental perspective as well
”Our company has an environmental certificate, which means that we have to work continuously on making improvements within our company that will benefit the environment. Digitizing our outbound invoice flow is a good improvement from an environmental perspective. Even though the environment was not at the top of our list of reasons for switching to e-invoicing, it is always a good thing if it is possible to make our business processes more environmentally friendly.”
”We will be focusing even more on e-invoicing in 2016 and try to convince more customers to digitize their invoice management processes, since it saves money and makes it much easier to distribute invoices.”
Fagerberg will focus even more on e-invoicing in the future
”We will be focusing even more on e-invoicing in 2016 and try to convince more customers to digitize their invoice management processes, since it saves money and makes it much easier to distribute invoices. The risk for misinterpretations is much lower with e-invoices and it is also much safer than with paper and PDF invoices. Pagero has found a solution that fulfils both our and our customers’ requests”, finishes Lennart Svensson.
About Gustaf Fagerberg AB
Gustaf Fagerberg AB was founded in Gothenburg in 1897. Today, the company serves customers in many different industries but principally the paper and mass-, electric power-, nuclear power-, chemical-, petro-chemical- and pharmaceutical industries. These companies have very high demands on both the quality of the products that they use and accessibility as well as on competence and quality systems. That is why Fagerberg cooperates with the leading manufacturers in their fields and actively take part in developing and customizing products based on the needs of the Swedish manufacturing industry.