However, a significant change in how invoicing is done is not without hurdles. The new infrastructure also has to harmonize with other national requirements, as well as with the existing systems used by the company.
For example, when shipping products in India, commercial tax invoices must accompany the goods in transit. For Jotun, that means the invoice generated in the internal ERP is sent to the government Invoice Registration Portal for approval. The invoice is then returned with a QR code and a registration number, then sent with the shipment from the factory or warehouse to the customer’s point of delivery. This process ensures compliance with the Goods and Services Taxation legislation, but the implementation of this system was complex and faced time pressure.
For Jotun, however, the challenge of complying with the new legislation wasn’t primarily to tick all the boxes required by the authorities, but to do so with minimal disruption to business and ongoing processes. The goal was to integrate seamlessly and to have no downtime affecting supplies to their customers.
“Jotun is very much perceived as a good, prominent multinational brand in India. It was absolutely mandatory for us to meet the expectations of our customers. They should know that all invoices and deliveries from Jotun were compliant with the new legislation, on the day it came into effect”, says Kothare.