Schoeller Allibert streamlines its order flows with Pagero

“It was customer requests that made us start handling our order flows electronically at the end of the 1990s. We simply chose the same supplier that our first customer who requested e-order flows was using. It worked well at first, but then everything became too complicated. On an everyday basis, everything worked just fine, but as soon as anything needed to be changed, developed or added, it was very complicated, expensive and time-consuming. Some projects never got off the ground, which we were very dissatisfied with.”

“Eventually, we came in touch with one of Pagero’s sales representatives, whom we felt great confidence in. So when more and more customers asked for electronic flows, we decided to try out Pagero’s services instead. Now all our e-order flows go via Pagero. We receive all our customer purchase orders as customer sales orders and send out order confirmations, despatch advices, and in most cases also e-invoices, in return.”

“When we want to connect a new customer, we put them in contact with Pagero, who will carry out a pre-study to create a time plan and establish a cost estimate. After this, Pagero will do what is needed to get the communication and potential new matches in place. We then make some tests and go live. It is really a very straight forward and simple process.”

“We currently have electronic flows running in Sweden, Norway, Germany and France and plan to connect more customers in more countries in the future. We have not seen any country-specific challenges. Instead, each customer has had their own individual requests and demands. But we have been able to meet all of them with the help of Pagero.”

“Even though customer demands push the development forward, our company has benefited as well from transferring our flows to Pagero. We spend a lot less time registering orders now. Some of our customers place orders several times per week, sometimes daily. There are often many rows of entry in the order messages, which used to take hours to enter manually. Now, the invoices just go straight into the system. All we have to do is to check them and confirm them. So, we do save quite a lot of time. The order-receiving process is also much more secure now; we send out replies with less manual work and we use much less paper.”

“Our partnership with Pagero works very well, both with our Key Account Manager and our Project Manager and his team. To us, it feels like Pagero is truly interested in helping us keep improving our processes, which we think is very positive. Something else that is very positive is that Pagero takes full responsibility for the implementation, the technical aspects of the connection process and handles all communication with our customers’ technical departments. We are not involved in any technical discussions that we wouldn’t understand anyway. Our previous supplier never did anything like this. They never took responsibility for anything; any questions were just returned to us and we didn’t even understand what they were asking for. This is not the case with Pagero. I am very pleased with Pagero and would definitely recommend them to other companies!”