Our customers are spread over several locations, with Primelog TMS being used in 60 countries and on every continent. Our customers have high and different availability and reliability demands, and we offer different levels of customer support to meet their requirements.
Saas (Software as a Service) operations that guarantee high availability of Primelog TMS. Since we have customers at locations all over the world, we are available 24/7. In SaaS operations, we carry out continuous product maintenance and are responsible for the ongoing management of Primelog TMS new releases and improvements.
Our support services function has staff dedicated to help customers who have questions when using Primelog TMS. The functionality is governed by well-established processes and escalation features to ensure that we can quickly respond to your needs. We also assist you when there are new releases and related functionality.
Additional support services
You can choose to add a higher service level in the form of specific resources that manage your flows, and additional services in the form of file monitoring and data quality assurance.
For the majority of our customers, Primelog TMS is a business critical system. The point of using Primelog Support Services is to minimise disruptions in the use of Primelog TMS. We minimise operational stoppages and knowledge-gaps so as to increase the return on your Primelog TMS investment.
Primelog TMS gives us the support we need to analyse our freight costs historically. The system allows us to break down costs so that we can identify any additional potential for improvement before the next procurement.