Customer cases

Ricoh: Full global compliance no matter where business takes you

Ricoh has a proud history of innovation, which took the company to selecting Pagero as their partner-of-choice when seeking to take their business to a fully-compliant, digital and automated future.

Building a global compliance strategy

“Without Pagero, managing e-invoice compliance regulations per country would have become a real burden and required high levels of internal resourcing,” says Simon Maddan, Head of Application Support. He continues, “adopting efficient processes with the help of Pagero’s solutions allows us to demonstrate that we have an effective digital strategy and that we are fully-committed to this area.”

Without Pagero, managing e-invoice compliance regulations per country would have become a real burden and required high levels of internal resourcing

Simon Maddan, Head of Application Support, Ricoh


Cost savings and better business relationships

“Since moving over to e-invoicing, we have seen considerable delivery cost savings. The company has also seen a strong reduction in aged debt and payment cycles. We’ve been able to quickly and successfully provide e-invoicing to our customers as part of our standard service, which has contributed to strengthened relationships,” Maddan adds.

Adapting to an e-invoicing world

“It was vital for us, as it should be for all businesses, to select an e-invoicing partner that has a global vision. The vision should be shaped by extensive experience in receiving and quickly processing requests, regardless of the customer’s location,” Maddan states. “As more and more countries begin introducing requirements for e-invoicing and e-ordering all over the world, we see great potential to expand the partnership with Pagero — both technically and geographically,” he concludes.

About Ricoh

Number of connected customers: 34 000
Locations: 13 EMEA countries
Services: Pagero Network, e-invoicing, e-invoicing compliance, e-archive, digital signature
ERP system: Oracle


Ricoh is empowering digital workplaces using innovative technologies and services enabling individuals to work smarter. For more than 80 years, Ricoh has been driving innovation and is a leading provider of document management solutions, IT services, communications services, commercial and industrial printing, digital cameras, and industrial systems.


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