Partnership start: Partners since 2009 in Sweden; agreement expanded to a Global Alliance in 2019
Services: Accounts receivable and accounts payable digitalisation, full order-to-cash and purchase-to-pay automation, compliance
Currently operating in: More than 80 countries
Number of businesses using our integrated solution: More than 170
Back in 2009, IFS decided to partner with Pagero to be able to comply with upcoming e-invoice legislation changes in Sweden. But that initial partnership agreement was just the beginning of a long term, strategic collaboration.
“We are picky. We like partners we can proudly stand next to,” explains Kevin Dickinson, VP of Technology Alliances at IFS. “For us, it’s not about who has the most partner logos on their website. It’s about having truly valued partners. That’s why it was so important that we found a partner who understood that digitalisation is more than just adopting a new tool. It’s a change in mindset to achieve efficiency, accuracy and insights from e-invoices and supplier data that you cannot get with paper.”
Since its beginnings in local e-invoicing, the IFS and Pagero relationship has developed into a worldwide alliance that helps end-users across industries achieve full digitalisation.
“What we have today is a truly integrated solution through the Pagero Automated Trade Platform for IFS. It enables customers to send and receive digital, automated orders and invoices directly from IFS with any supplier or customer worldwide,” says Dickinson.
“We make it easy for our mutual customers to go digital with painless implementation,” explains Kristin Hahne, global partner manager at Pagero. “The IFS and Pagero partnership provides advanced, easy-to-use solutions such as EDI (electronic data interchange) and e-invoicing. We also provide services specific to purchase-to-pay, like our Supplier Portal, PDF invoice capture and spend analytics, and order-to-cash, such as print and email distribution and order capture. As a result, companies save time and resources through optimised, automated processes, receiving the benefits of true digitalisation,” she adds.
For over a decade, the IFS and Pagero collaboration has powered solutions for more than 170 organisations. Pagero helps IFS customers digitalise business processes without the need for system or format changes. For Dickinson, Pagero’s solid expertise with IFS is a key aspect of the partnership. “Not only is Pagero a trailblazer in e-invoicing and digital transformation; it is also highly knowledgeable in IFS and the industries we focus on, allowing us to offer a tried-and-true digital business solution to users and to their customers,” he states.
“We only work with organisations that share our values and our passion for service,” continues Dickinson. “Our philosophy of the ‘Moment of Service’ represents our commitment to providing solutions for customers in those moments when they need us the most: when they are facing their own customers or addressing challenges in the field,” he explains.
“Pagero’s end-to-end service for sending and receiving documents is a perfect example of our service philosophy with a time-efficient, reliable and 100% digital trading platform,” adds Dickinson. “The solution ensures correct pricing to remove mistakes caused by manual steps and avoid potential overpayments. All this makes the advantages of true digitalisation tangible and helps us fight resistance to change,” he says.
For an innovation-oriented company like IFS, the decision to partner with Pagero made sense not only in terms of philosophical alignment and business profitability, but also from a technical perspective. Both organisations are single-platform, cloud-based solutions with an agile and co-creative approach to new developments.
“You know you have truly strategic collaboration when there is continuous involvement at every level: management, commercial, and very importantly for us, research and development,” explains Dickinson.
“In an increasingly digital and rapidly transforming world, we need to stay agile to meet customer needs. That is exactly what our partner Pagero has helped us do for over ten years, and hopefully for many more to come,” Dickinson concludes.