JLL reduces workloads by over 60% with e-invoicing and tax automation

Kevin Escott has been part of global commercial real estate company Jones Lang LaSalle (JLL) for over 24 years. As Senior Director of Program Management he’s responsible for maintaining and  updating JLL’s global ERP solution. Currently operating in over 50 countries, and with over 200 legal entities worldwide, JLL compile around 3,000 tax returns annually, making the role of the tax department vital in not only handling the volume of work efficiently, but also navigating the complexities of international tax regulations. Recently, we asked Kevin how he’s leveraged technology partnerships to help to make tax less taxing for his organization.

Initially, tax reporting and e-invoicing/CTC compliance was being managed on an in-country basis, but as the company grew, there was a need to centralize operations, creating more efficient procedures and better oversight over how both invoices and returns were being managed and standardized across the world.

A lack of consistency across all regions meant that JLL had to interpret local regulations and requirements on a piecemeal basis, risking misinterpretations with minimal oversight and control, which could lead to costly compliance errors. According to Kevin, JLL needed to find a partner that would help guide the company through these regional challenges. JLL recognized the need for a centralized solution to manage tax reporting and compliance with e-invoicing mandates. They found this unique blend of automation and global compliance capabilities in the integrated offering of Thomson Reuters, including ONESOURCE Pagero E-invoicing.

By combining automation and global compliance capabilities with comprehensive tax management tools, JLL has achieved significant efficiencies. This integration has allowed JLL to standardize processes, ensuring consistency and accuracy in tax reporting worldwide.

With ONESOURCE Pagero E-invoicing and ONESOURCE Indirect Compliance, JLL has gained total visibility into their tax processes, reducing month-end reporting from three days to just one. This efficiency allows local teams to focus on strategic insights, improving cash flow and supplier engagement. The combined solution provides JLL with the confidence to meet regulatory mandates while placing their focus on business growth.

As JLL continues to expand, this partnership ensures they remain agile and compliant, even in markets with intricate tax and real-time reporting obligations.

With access to both companies’ depth of industry and sector knowledge across international tax and e-invoicing, JLL is able to continuously onboard more countries without adding compliance burden. As the company rolls out the new technology across EMEA and APAC, they are gaining even greater visibility into both company spend and tax spend.