The cooperation between SKF and Pagero has been a process in its own right and has not just been about operational issues. According to Wilhelmsson, they have found a good forum for collaboration, with scope for both factual and emotive issues achieved. “It’s just like any relationship; it takes a while before you dare to rely on each other. But now we have created a mutual vision, one where both companies know where our efforts will lead us. It’s interdependence with high stakes for both of us, but if we achieve our goals, both companies stand to win. And so far, we are on the right track.”
According to Wilhelmsson, one of Pagero’s strong points is its size – a quality which for SKF’s part means that they can work in direct contact with developers at senior management level.
“We are very happy that we can work so closely with Pagero, and that we have found good ways to do this,” comments Wilhelmsson. “Our projects are often critical, since we are continually making business decisions, such as ending certain contracts and forging ahead with new solutions. Considering our reputation and standing in industry, success is our only option. We must keep our promises. Pagero has met our requirements well and have lived up to their commitments. Thanks to that, we can already see concrete results in the form of cost savings and increased transparency in our transportation business.”